1、接电话

Good morning/ afternoon/ evening. ABC Limited. Alex Case speaking. How can I help you?

2、说出你是谁(来电者)

My name is Francis Cripps. I work for JUPG PLC.

This is Francis Cripps (again), (calling) from JUPG PLC.

Hi Alex. It’s Francis Cripps (from Finance/…) (again).

3、闲聊/在电话开始时展示友好

How’s it/ the conference/ your week/ your project/… going?

Did you have a good weekend/ trip/ holiday/…?

How’s business?

I heard that the weather there is much cooler/ that…

I guess that you are really busy/ that…

I’m (so) glad/ sorry/ happy/ relieved/ … to hear that.

(That) sounds great/ terrible/ awful/ interesting/ nice/ encouraging/ fun/ …

How about you?

4、在开始时表现出礼貌

Thanks for calling me back.

Thanks for getting back to me (so quickly).

Sorry to phone so early in the morning (but…)

Sorry it took me so long to get back to you.

Sorry to ring again so soon (but…)

Sorry to trouble you again (but…)

5、结束闲聊/顺利进入正题

So, what can I do for you today?

Anyway, have you got a minute (to talk)?

6、说明打电话的原因

I just got your message.

I’m returning your call.

Someone phoned me from this number.

Anyway, I’m phoning about the meeting next week/ about…

I’m calling to ask about the meeting next week/ to…

So, did you see my email about the delivery/ about…?

Well, just a quick call to say…

Well, I was given your number by…

I found your number…